Watsons SG: Your Official App

Name: Watsons SG: Your Official App
Rating: 4.6 (18458 reviews)
Author: AS Watson & Company, Limited

Save on Health & Beauty Deals!

Only for iPhone

Free

18K Ratings
Ages

4+
Years
Category

Shopping
Developer

AS Watson & Company, Limited
Language

EN
+ 4 More
Size

274.3
MB

iPhone

Watsons Singapore Official App – Shop Skincare, Health, Beauty, Haircare, Makeup & Pharmacy Services Look Good, Do Good, Feel Great! Shop with Watsons, Asia’s No.1 Personal Care & Beauty retailer. Enjoy online shopping for skincare, health essentials, pharmacy items, haircare and makeup. Get exclusive member rewards, coupons, vouchers, great deals, big discounts, mega savings and express delivery - all in one easy app! Shopping & Delivery Made Simple & Fast! Your One-stop Shop for Health & Beauty: Shop over 10,000 health, beauty, and personal care products, including “Only at Watsons” exclusive and trending items. Island-wide Delivery: Deliver orders straight to your doorstep. Fast & Convenient: Need it fast? Choose Home Delivery Express for your essentials to arrive in less than 90 minutes. Or simply order online before you get off work and pick it up from any Watsons store in 1 hour. Exclusive Online Promotions Enjoy exclusive online and app-only deals right at your fingertips! Secure Checkout: Secure payments via MasterCard, Visa and American Express credit card. Watsons Club & Member Rewards App is the New Card: Earn points with every purchase — just link your Watsons Club card in the app, no physical card needed! Redeem your points for savings on your next haul. Member Exclusive Promotions: Enjoy member-only promotions, coupons and vouchers for extra savings, both in-store and online. Asia One Pass: Enjoy exclusive Watsons Club perks and member benefits across Asia, wherever you travel. Deals & Promotions Grab Coupons: Enjoy extra savings and free delivery with online-exclusive coupons—limited quantity, so don’t miss out! Flash Sales & App-clusive Deals: Snag the latest flash sales and app-exclusive deals for instant savings. Personalised Beauty Tools & Services ColourMe: Instantly try on makeup, hair colors, and curated looks with our AR-powered tool. Skinfie Lab: Analyse your skin and get tailored skincare recommendations using AI. In-store and Online Services Look good with trending beauty, do good for your health, and feel great with exclusive rewards - only on the Watsons Singapore app. Download now!

Ratings & Reviews

4.6

out of 5

18K Ratings

Delivery Didn’t Turn Up😱
07/11/2021

C_Everleigh
My first time downloading & purchasing via Watson App, purchase and payment were smooth but …. I was shocked when my delivery didn’t turn up! I purchase on Monday 01/11 and arrange delivery on Sat 06/11 between 6-10pm, I rush hm to wait for the delivery, waited until 10:10pm, still no sign or any updates (whether is an email, a text, or a call) I waited like an idiot until I do a Live Chat via Watson App and realise that delivery just change its date to next week, Monday 08/11 without informing me at all😡🤬🤦🏻‍♀️OMG🤦🏻‍♀️! Worse part is, the LIVE CHAT person don’t even reply my question, upon seeing my text mentioning delivery did not come, just reply “sorry for inconvenience caused” follow-by “re-delivery …..” !!! I’m so fed-up !!! How can Watson just re-schedule my delivery as they like without checking with me or informing me ??? This is my worse online purchase / delivery experience I had🙄 as I always purchase online, NEVER such an incident happened before! Now I got to re-arrange my schedule just to wait for the stupidest arrangement Watson had for me! Bad experience and definitely after this purchase, will not re-purchase via their app anymore !!! 😡🤬👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😠😤

Developer Response
Hi User,We are terribly sorry to hear the experience you have had with us. We understand how frustrating this is. We are constantly trying to improve on our delivery services and we really appreciate your feedback. If you have any other feedback, please reach out to us at https://www.watsons.com.sg/contactUs for us to be able to serve you and our customers better. - Aryq
Delivery Didn’t Turn Up😱
07/11/2021

C_Everleigh

My first time downloading & purchasing via Watson App, purchase and payment were smooth but …. I was shocked when my delivery didn’t turn up! I purchase on Monday 01/11 and arrange delivery on Sat 06/11 between 6-10pm, I rush hm to wait for the delivery, waited until 10:10pm, still no sign or any updates (whether is an email, a text, or a call) I waited like an idiot until I do a Live Chat via Watson App and realise that delivery just change its date to next week, Monday 08/11 without informing me at all😡🤬🤦🏻‍♀️OMG🤦🏻‍♀️! Worse part is, the LIVE CHAT person don’t even reply my question, upon seeing my text mentioning delivery did not come, just reply “sorry for inconvenience caused” follow-by “re-delivery …..” !!! I’m so fed-up !!! How can Watson just re-schedule my delivery as they like without checking with me or informing me ??? This is my worse online purchase / delivery experience I had🙄 as I always purchase online, NEVER such an incident happened before! Now I got to re-arrange my schedule just to wait for the stupidest arrangement Watson had for me! Bad experience and definitely after this purchase, will not re-purchase via their app anymore !!! 😡🤬👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😠😤
Developer Response 07/01/2022
Hi User,We are terribly sorry to hear the experience you have had with us. We understand how frustrating this is. We are constantly trying to improve on our delivery services and we really appreciate your feedback. If you have any other feedback, please reach out to us at https://www.watsons.com.sg/contactUs for us to be able to serve you and our customers better. - Aryq
App is not great.
14/07/2023

Dancingmee
From the start, had difficulty logging in as app insisted I had already registered which I had never done and I was unable to reset my password as it kept rejecting my card number and password. Had to engage customer service live agent to resolve this and it could a long time to do so. But thankful it got done. Then I realised Gender was set as something different to what I wanted and couldn’t change it. Further I couldn’t set my card details until I figured it could only be done when making the first purchase. This customer service did not know and kept giving wrong advice saying to close the app and reopen it when actually the right advice would have been to set the card details when in the process of checkout of the first purchase. Again the live agent took a long time. And it was painful just using this app to do the setup and very slow live agent service for troubleshooting.
App is not great.
14/07/2023

Dancingmee

From the start, had difficulty logging in as app insisted I had already registered which I had never done and I was unable to reset my password as it kept rejecting my card number and password. Had to engage customer service live agent to resolve this and it could a long time to do so. But thankful it got done. Then I realised Gender was set as something different to what I wanted and couldn’t change it. Further I couldn’t set my card details until I figured it could only be done when making the first purchase. This customer service did not know and kept giving wrong advice saying to close the app and reopen it when actually the right advice would have been to set the card details when in the process of checkout of the first purchase. Again the live agent took a long time. And it was painful just using this app to do the setup and very slow live agent service for troubleshooting.
Great App with Great Flaws
5 Feb

OneLemonPerDay
Probably the next worst app after the one you use to order delivery from Cold Storage.Terribly unoptimised UI and UX, and the app is always laggy or unresponsive, even off peak periods or hours. Tends to get error or crash when you browse the app for around half hour and more.It’s hard to find certain products for some unknown reason when you’re inside the brand page since they don’t always display all the products. I actually have to use keyword search to dig out the item. It’s not even an obscure brand, and yet this has been going on for years.The only right thing they did after years since covid circuit breaker was make it easier to use the vouchers now with a one tap redemption. You had to memorise and type it manually in the past, which was genuinely a joke back then. The loading splash screen is also so unnecessary, imho.The only thing I like about this app is that it’s easy to shop for stuff from watsons anywhere, regardless of how frustrating it is to use it every time.
Great App with Great Flaws
5 Feb

OneLemonPerDay

Probably the next worst app after the one you use to order delivery from Cold Storage.Terribly unoptimised UI and UX, and the app is always laggy or unresponsive, even off peak periods or hours. Tends to get error or crash when you browse the app for around half hour and more.It’s hard to find certain products for some unknown reason when you’re inside the brand page since they don’t always display all the products. I actually have to use keyword search to dig out the item. It’s not even an obscure brand, and yet this has been going on for years.The only right thing they did after years since covid circuit breaker was make it easier to use the vouchers now with a one tap redemption. You had to memorise and type it manually in the past, which was genuinely a joke back then. The loading splash screen is also so unnecessary, imho.The only thing I like about this app is that it’s easy to shop for stuff from watsons anywhere, regardless of how frustrating it is to use it every time.
Watsons' Irresponsible Promotions: Beware of Defective Free Gifts and Non-Existent Customer Service
05/07/2024

Jttc14
On May 31st, 2024, I made a purchase over $220 at Watsons and received a Sterra Moon air purifier as a free gift. However, the air purifier was defective upon arrival. Despite numerous attempts to resolve this issue through emails and the Watsons app, I have been met with silence and a complete lack of accountability from their customer service team. Watsons initially instructed me to contact the supplier directly, but the supplier remained unresponsive. When I escalated the issue back to Watsons, they simply reiterated their previous advice, leaving me with no resolution. This lack of responsibility for their promotional products and complete disregard for customer satisfaction is appalling. I am utterly disgusted and disappointed by Watsons' handling of this situation. I strongly advise against participating in any Watsons promotions involving free gifts, as they clearly have no intention of honoring their commitments or ensuring customer satisfaction.
Watsons' Irresponsible Promotions: Beware of Defective Free Gifts and Non-Existent Customer Service
05/07/2024

Jttc14

On May 31st, 2024, I made a purchase over $220 at Watsons and received a Sterra Moon air purifier as a free gift. However, the air purifier was defective upon arrival. Despite numerous attempts to resolve this issue through emails and the Watsons app, I have been met with silence and a complete lack of accountability from their customer service team. Watsons initially instructed me to contact the supplier directly, but the supplier remained unresponsive. When I escalated the issue back to Watsons, they simply reiterated their previous advice, leaving me with no resolution. This lack of responsibility for their promotional products and complete disregard for customer satisfaction is appalling. I am utterly disgusted and disappointed by Watsons' handling of this situation. I strongly advise against participating in any Watsons promotions involving free gifts, as they clearly have no intention of honoring their commitments or ensuring customer satisfaction.

Hello, Friend! We’ve upgraded our app & improved the overall app performance to make your shopping experience seamless. Do leave us a positive review if you have enjoyed the app experience, thank you!

Version 25080.7.0

6 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Other Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Usage Data
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics