StarHub TV+

Name: StarHub TV+
Rating: 1.3 (369 reviews)
Author: StarHub Cable Vision Ltd

Previously StarHub Go

Free · In-App Purchases

369 Ratings
Ages

18+
Years
Category

Entertainment
Developer

StarHub Cable Vision Ltd
Language

EN
English
Size

77.9
MB

With StarHub TV+, you can enjoy unlimited entertainment anytime, anywhere. From movies, dramas, variety programs, to kids TV shows and Live sports, there is something for everyone in the family. Simply select any of our packs to subscribe and start streaming. On Demand - Binge watch your favorite movies and TV shows on demand. Live TV - Check TV schedule and watch Live channels on the go. Multi-device access - Available across mobile, tablet and popular web browsers (PC & Mac), so you can watch and resume across all devices. No data charges - StarHub Mobile postpaid customers will enjoy no data charges when you stream on StarHub TV+ app. Companion app - Existing StarHub TV customers can watch your subscribed channels on StarHub TV+ wherever you go. For supported devices and FAQs, please refer to www.starhub.com/tvplus-faq. Terms of Use: https://www.starhub.com/content/dam/starhub/legal-notices-and-terms/consumer/starhub-tvplus.pdf

Ratings & Reviews

1.3

out of 5

369 Ratings

Very poor user experience updates
05/05/2024

Blackbeltjones80
The latest updates to the tv Starhub app are worse than the old version, the design team has somehow managed make the experience worse, clearly simplicity and ease of use were not part of the outcome. To find what is relevant takes far too many clicks, the filtering behaviour is very poor because of this. There’s no indication of the programme that is playing! Only a useless image of a logo that serves little relevance. There is also huge latency which compounds the poor user experience, and the app has connectivity issues with the tv which weren’t there with the old app - now seems to be frozen in ‘loading user profile’ so unable to even watch anything, absolutely rubbish. Updates are supposed to improve the customer experience not make them worse, seems both design and development teams need an overhaul, absolutely terrible tv experience.
Very poor user experience updates
05/05/2024

Blackbeltjones80

The latest updates to the tv Starhub app are worse than the old version, the design team has somehow managed make the experience worse, clearly simplicity and ease of use were not part of the outcome. To find what is relevant takes far too many clicks, the filtering behaviour is very poor because of this. There’s no indication of the programme that is playing! Only a useless image of a logo that serves little relevance. There is also huge latency which compounds the poor user experience, and the app has connectivity issues with the tv which weren’t there with the old app - now seems to be frozen in ‘loading user profile’ so unable to even watch anything, absolutely rubbish. Updates are supposed to improve the customer experience not make them worse, seems both design and development teams need an overhaul, absolutely terrible tv experience.
Skipping of drama episodes
17/12/2022

Atoliaz
Earlier some months, I can’t watch other subscribed movies on my phone. Recently wanted to watch hk dramas, managed to watch on phone n cast on smart tv. Was fine for a few days, suddenly it skipped to the next episode every 5 mins n continued next even when I didn’t adjust it. Happened many times n StarHub so far haven’t replied me. I have to wait for another few days to get a return call from StarHub backend team.My new comments after the above, every time there's a maintenance going on, on StarHub mobile, my channels on tv keep lagging n finding signal or something whenever I cast from mobile.When is StarHub going to settle this issue?
Skipping of drama episodes
17/12/2022

Atoliaz

Earlier some months, I can’t watch other subscribed movies on my phone. Recently wanted to watch hk dramas, managed to watch on phone n cast on smart tv. Was fine for a few days, suddenly it skipped to the next episode every 5 mins n continued next even when I didn’t adjust it. Happened many times n StarHub so far haven’t replied me. I have to wait for another few days to get a return call from StarHub backend team.My new comments after the above, every time there's a maintenance going on, on StarHub mobile, my channels on tv keep lagging n finding signal or something whenever I cast from mobile.When is StarHub going to settle this issue?
So far so good
29/01/2023

shazeus11
Been using this app for close to 5 months now and it’s been alright. Though there are constant crashes which is kind of annoying but it is still watchable.One thing that I would like to see is to be able to skip forwards or backwards 10 secs like other streaming platforms that have already offered this kind of item. Like whenever I have a message to reply while watching a catch-up show, it will go back to the start and it’s kind of irritating to say the least. Please implement this, would be great.
So far so good
29/01/2023

shazeus11

Been using this app for close to 5 months now and it’s been alright. Though there are constant crashes which is kind of annoying but it is still watchable.One thing that I would like to see is to be able to skip forwards or backwards 10 secs like other streaming platforms that have already offered this kind of item. Like whenever I have a message to reply while watching a catch-up show, it will go back to the start and it’s kind of irritating to say the least. Please implement this, would be great.
Login issues
17/03/2023

Annoyed 07
You will have to manually log in and log out after using the app. If not you will be not be able to access the app after 5 attempts. And it take ages to rectify with customer support. My login issue was reported on the 4th of February 2023, to date after 1 and a half months I still can’t get to login and use the app. Customer service is also pretty much useless. Always replying with, our dedicated team is working on your issue, please be patient. We will provide you with an update once a available. Pretty amazing that a simple login issue is taking so long to be resolved.
Login issues
17/03/2023

Annoyed 07

You will have to manually log in and log out after using the app. If not you will be not be able to access the app after 5 attempts. And it take ages to rectify with customer support. My login issue was reported on the 4th of February 2023, to date after 1 and a half months I still can’t get to login and use the app. Customer service is also pretty much useless. Always replying with, our dedicated team is working on your issue, please be patient. We will provide you with an update once a available. Pretty amazing that a simple login issue is taking so long to be resolved.

The update contains bug fixes and improvements for a better viewing experience.

Version 6.472.562

30 Sept

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