Apple Support

Name: Apple Support
Rating: 3.4 (746 reviews)
Author: Apple

We’re here to help

Free

746 Ratings
Ages

4+
Years
Category

Utilities
Developer

Apple
Language

EN
+ 29 More
Size

67.6
MB

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans and certain features of the app and/or AppleCare plans are only available in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.

Ratings & Reviews

3.4

out of 5

746 Ratings

Silly system
12/03/2023

Haska7
My mom’s new IPhone is having trouble. It keeps shutting down. She can only get help by making an appointment through this App. BUT HER PHONE IS NOT WORKING. So I have to make the appointment and go with her after I get out of work one evening because only the person making the Appointment can show up. Terrible system. Did someone think this through? Also, had to reschedule because of my two year old. Couldn’t do it on the App.
Silly system
12/03/2023

Haska7

My mom’s new IPhone is having trouble. It keeps shutting down. She can only get help by making an appointment through this App. BUT HER PHONE IS NOT WORKING. So I have to make the appointment and go with her after I get out of work one evening because only the person making the Appointment can show up. Terrible system. Did someone think this through? Also, had to reschedule because of my two year old. Couldn’t do it on the App.
Cannot solve my problems and so frustrating
12/12/2023

N3535
My phone was brought from online store, I though it’s more convenience but the result is when ur phone having any problems, u have no ways to solve it . Retail store all unwilling to help . My new phone is keeping overheating, i thought to refund or replace a new phone but retail store refers me to online support ! However I wait for too long for get the online store reply and turns out my request is suddenly got rejected! Cannot replace a new phone . This is ridiculous that I purchased a problem phone and cannot refund or replace. It also due to their miscommunications delays my request and overtime for the processing period that rejected my case.
Cannot solve my problems and so frustrating
12/12/2023

N3535

My phone was brought from online store, I though it’s more convenience but the result is when ur phone having any problems, u have no ways to solve it . Retail store all unwilling to help . My new phone is keeping overheating, i thought to refund or replace a new phone but retail store refers me to online support ! However I wait for too long for get the online store reply and turns out my request is suddenly got rejected! Cannot replace a new phone . This is ridiculous that I purchased a problem phone and cannot refund or replace. It also due to their miscommunications delays my request and overtime for the processing period that rejected my case.
Cannot download the app if the ios is under ios18
17 Oct

blevvheat
Iphone 8 only allowed ios16 installed on the device….however the the support app requires ios18 or higher, does it mean apple will NOT provide any support through app on older iPhone which only runs ios16/17? ?
Cannot download the app if the ios is under ios18
17 Oct

blevvheat

Iphone 8 only allowed ios16 installed on the device….however the the support app requires ios18 or higher, does it mean apple will NOT provide any support through app on older iPhone which only runs ios16/17? ?
Apple denied access for no reason
25/08/2020

Eraggon
That was my problem for 3 humours could not get into my phone, although support did give me some advice that may help, Apple doesn’t know why it happened, it came back on after the alarm went off. I hope it doesn’t happen again
Apple denied access for no reason
25/08/2020

Eraggon

That was my problem for 3 humours could not get into my phone, although support did give me some advice that may help, Apple doesn’t know why it happened, it came back on after the alarm went off. I hope it doesn’t happen again

• Added support for iOS 26, including Liquid Glass • Updated app icon with a layered design • Performance enhancements and bug fixes

Version 5.11

6 Oct

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data